Frequently Asked Questions

Questions about reservations:

Q: I have booked a Super Saver room, can I pay for this when I arrive to the hotel?
A: No, the Super Saver reservation value will be charged directly to the credit card you provide in the reservation, as it is a pre-paid booking.

Q: I have booked a 3 day special with transportation, can I pay for this when I arrive to the hotel?
A: No, the 3 day special with transportation room value will be directly charged to the credit card you provide in the reservation, as it is a pre-paid booking.

Q: I want to cancel my Super Saver reservation, will I get my money back?
A: No, this room is a non-refundable booking, please, read the booking conditions carefully.

Q: I want to cancel my 3 day special with transportation reservation, will I get my money back?
A: No, this room is a non-refundable booking, please, read the booking conditions carefully.

Q: May I stay with 5 people in one room?
A: Due to Dutch law and fire regulations, no more than 4 people are allowed in one room.

Q: I would like a smoking room, is it possible?
A: Subject to availability, we can provide you with a smoking room upon check-in at a supplement of €10,- per day. Please, check availability at reception.

Q: Does the hotel have a baby bed and how much does it cost?
A: Yes, we can place a babycot in the room, free of charge. Please contact the reservations department, if you would like to book a cot in your room.

Q: Can I bring my pet to the hotel?
A: No, we are a pet free hotel.

Q: Is there Wi-Fi in the hotel and how much does it cost?
A: Wi-Fi is in the entire hotel including the rooms. Costs are €10.- per day.

Q: At what time is check in?
A: Check in time is from 2 pm.

Q: At what time is check out?
A: Check out time is at 11 am.

Questions about location:

Q: How far is the hotel from the city centre?
A: The hotel is about 15 minutes from the city centre by tram number 2.

Q: How do I get to the city centre?
A: Tram 2 goes directly to the city center. The closest stop to HEM Hotel Amsterdam is Westlandgracht, which is a 5-minute walk.

Q: Can I park my car at the hotel?
A: Yes, we have our own parking lot. Costs are € 12.50 per 24 hours of parking.

Q: How do I get from Schiphol Airport to the hotel?
A: You can reach us by train, shuttlebus or taxi.

Q: How do I get from Amsterdam Central station to the hotel with public transporation?
A: You can reach us by tram number 2 or taxi.

QUICK RESERVATIONS

CHECK AVALAIBILITY

Reserveer telefonisch via
+ 31 (0) 20 512 87 20

Of reserveer per email
reservations@hemhotel.nl

NEWS

Free WiFi for our Facebook Fans

Our Facebook fans have an opportunity to book our special offers directly on Facebook and receive 24 hours of free WiFi. Become our fan on Facebook and enjoy! Please, click for more information.

Visit our sister hotel - Tolhuus in Warder

If you want to have a break from busy city life, visit our cosy family hotel in Waarder, on the shore of Ijsselmeer lake, just 20 kilometres from Amsterdam. Check www.tolhuus.nl for our best offers.